When the winnings wait

Stellarspins Casino: Pass verification and your winnings travel faster

The licence requires a KYC check before your first withdrawal, and ours usually clears within 27 hours.

Start the check

Licensed operatorOGL/2013/3172/479, Gaming Control Board Curaçao

When the money waits

What happens while your payout waits

Six details settle who runs the check, how long it takes and who to ask.

Checks by

Stellarspins Casino N.V.

Licence held

Gaming Control Board Curaçao, OGL/2013/3172/479

Typical time

27 hours

Needed by

Your first withdrawal, at the latest

Questions

[email protected]

Minimum age

18+

Done in one go

Get through the check on the first pass

Read once, upload once: this is the route that removes a second round of waiting.

Your account area

Within minutes of logging in you will spot the documents area in your account, so open it early and note that the verification team replies to anything you flag.

Light, not glare

Photograph your proof of identity flat, in daylight, with all four corners inside the frame, then check the file is sharp before you send it.

When the bill is old

For proof of address you need a dated copy showing your name and street, and the usual stumbling point is an old bill or a hidden edge.

A wait with updates

While the check is open you can keep browsing and ask live chat or [email protected] for an update, and any extra item is named clearly.

Document checklist

What your documents confirm

We ask only for what the check needs, and every copy stays with our secure review team.

Proof of identity

ConfirmsThat you are who you say

Must showFull name, photo, date of birth, expiry date

Proof of address

ConfirmsWhere you really live

Must showYour name, street address, recent date

Payment method verification

ConfirmsThat the card or wallet is yours

Must showYour name, last digits, clear edges

Approved then refused: the small differences

The card you still carry. A passport or licence photographed past its expiry date tells the reviewer nothing about today, so it is refused and the review stops there. Photograph the current card you hold now Send the newer document rather than the old one

Older bill, newer bill. Bills get refused when the date on them is too far behind, because a reviewer needs proof you live there at the time of the check. Pick a bill issued in the last few months Send the newest one in the pile

Why the names don't line up? Paperwork carrying a nickname, a maiden name or a former flat will not match the account, so the reviewer has to send it back. Ask the office to show your full current name Update the address on your account area

Source of funds review

Under licence OGL/2013/3172/479 from the Gaming Control Board of Curaçao, a casino must know that money played with was earned lawfully. That is why Stellarspins Casino N.V. asks where your funds come from. It is routine paperwork, not a suggestion that you did anything wrong.

Depending on your answer, a reviewer may request one or two of the following.

Recent payslips from your employer
Bank statements showing regular income
A tax notice in your name
Sale or transfer papers for an asset
A letter confirming a pension

What sets it off

Knowing this spares you a wait

This settles the question of what prompts a request, so a message from the review team never surprises you.

Why now, of all times?

A payment far beyond your usual pattern draws a second look, and the team asks for proof of identity and of the method used to pay.

A higher deposit ceiling

Asking to raise a deposit limit shows a change in how you play, so the reviewer confirms who you are and where the extra money would come from.

Show who you are first

Before your first payout leaves, identity and address have to be on file, because the licence requires verification at the latest by then.

Are you over 18?

A quick age check confirms you are over 18, and a proof of identity carrying your date of birth is all that is needed for it.

At review time

Before you upload, after you're approved

Straight answers on documents, timing and data, so nothing stalls your payout.

Can I upload my documents straight from my phone?+

Yes, a photo taken on your phone is fine, as long as every corner of the page is in frame and the text stays sharp. Moments after you send it, our team reads it in colour, so avoid screenshots and heavy filters.

How soon will you ask me for my documents?+

Before your first withdrawal, the licence we hold requires the check, and we may ask at sign-up or when a first deposit lands. Sending the file early keeps that payout moving.

What happens if you reject one of my documents?+

A refusal comes with a short note on what failed, such as a cut edge or a number that will not read. On the same day, take a fresh photo in daylight and send it to [email protected], where the second look is quicker.

Do I have to send all this again in a few months?+

No, once a document clears it stays on file, so you should not need to repeat it. Reach out again only if your address changes, your card is replaced or a new payment method is added.

Which regulator keeps an eye on Stellarspins Casino?+

The Gaming Control Board Curaçao supervises us under licence OGL/2013/3172/479, and the holder is Stellarspins Casino N.V. That same duty is why identity and source of funds checks exist here.