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Stellarspins Casino contact: reach a real person

Stellarspins Casino support is available around the clock by live chat, e-mail and phone, and most chats are answered inside three minutes.

Contact support Licensed, audited, secure

Paid today

136,444 A$

6,007 Players online

Licensed operatorOGL/2013/3172/479, Gaming Control Board Curaçao

Average 20-minute withdrawalsA$40M paid weekly to 296,000+ players

Bank-grade protectionTLS 1.3 encryption, audited by GLI and eCOGRA

Talk to a human

Skip the phone tree and reach a person

You will know which of the three channels fits your question before you open it.

Your game will not load

Best for quick questions about a bonus, a deposit or a game that will not load. Chat is open every hour of the day, and an agent typically joins within three minutes.

Start chat

Send it once, in writing

Use [email protected] for documents, statements or anything you want in writing. Replies usually land within six hours, so send the details once and keep the thread tidy.

Write to us

Day and night, hear a voice

Call +61 2 9701 5446 when a payment is stuck or the matter is urgent. The line runs day and night in AEST, and most calls are picked up in about three minutes.

Call now

Local facts

Not an overseas runaround: local hours, local help

You will have the local phone, the time our desk runs on and where to turn for adult help.

How to reach us

Phone in Australia+61 2 9701 5446

Desk time zoneAEST

LanguagesEnglish, German, French, Finnish

E-mail[email protected]

Who supervises

SupervisorGaming Control Board Curaçao, OGL/2013/3172/479

Where to get help

Gambling helpGambling Help Online, Lifeline Australia, National Self-Exclusion Register

Gather these details before you contact support

Grab these five items first and the first reply usually solves the problem outright.

Registered e-mail address on the account
Player ID or account number
Screenshot of the error or game
Deposit or withdrawal reference number
Payment method used for that transaction

Mail routing

The right inbox beats a forwarded e-mail

Stellarspins Casino splits its inbox by department, so a document never sits behind a bonus question.

Account

General support[email protected]

Verification of documents[email protected]

Money

Deposits and withdrawals[email protected]

Other matters

Complaints[email protected]

Privacy and personal data[email protected]

Business and partnerships[email protected]

When a reply misses the mark

Take your complaint further

This block settles where a complaint goes after a support reply leaves you unsatisfied.

Stellarspins Casino complaints inbox

Write to our complaints address and set out what went wrong, with dates, amounts and any reference you already hold. Every claim gets logged under your account the moment it lands.

Reference number and written reply

You receive a reference number straight away, and a written answer follows within six hours. That reference is what every later step is built on, so keep it safe.

Ask for a senior review

If the written answer still leaves you short, reply on the same thread and ask for a senior review. Ask for the escalation in writing so the trail stays intact.

Take it to Curaçao

Once our own process is exhausted, take the matter to the Gaming Control Board Curaçao, the regulator holding our licence. Send them the reference and our final reply.

Stellarspins Casino operator

When you need to know who runs it

By the end you will know exactly which company holds your account and licence.

Company

Legal nameStellarspins Casino N.V.

Company number507355 (Curaçao)

AddressHeelsumstraat, Willemstad

Licence

RegulatorGaming Control Board Curaçao

Licence numberOGL/2013/3172/479

Written contact

Support e-mail[email protected]

Where Do I Get Help With Gambling?

Every now and then, a night at the tables turns into something heavier. Independent organisations listed here help with gambling problems, and none of them are part of Stellarspins Casino. Their support is free, confidential and separate from anything we decide.

Gambling Help Online. Counsellors run a free, confidential online service for anyone in Australia worried about their gambling or someone else's, day or night.

Lifeline Australia. Trained crisis supporters answer around the clock for people in distress, gambling related or otherwise, and listening is the whole point.

National Self-Exclusion Register. One national register lets you block yourself from gambling services across Australia for a period you choose.

Full Story

Knowing the wait

Reply times you can plan around

This block settles who answers, how fast, and which clock the hours run on.

Live chat

Chat hoursAvailable around the clock

Chat first reply3 minutes

Time zoneAEST

E-mail

E-mail address[email protected]

E-mail reply6 hours

Phone

Phone number+61 2 9701 5446

Phone wait3 minutes

Right now, mid-question

Answers that save you the queue

Six quick answers on privacy, closures, complaints, licensing, identity and checks.

accountWhat happens when I ask for my personal data?+

Requests for a copy or deletion of your personal data go to [email protected] from your registered address. Expect a reply within six hours, and note that records tied to gambling transactions may have to be kept under Curaçao rules.

accountWhen is my account actually closed?+

Write to [email protected] from your registered email, and the team closes the account the same working day. Any balance still owed to you is paid once routine checks finish, and you may reopen by asking support.

accountWhat happens if I reject their answer?+

Send the details to [email protected], and a senior member of the team reviews the exchange again. If the reply still leaves you unsatisfied, you may take the matter to the Gaming Control Board Curaçao.

accountCan I see which licence covers me?+

Yes, and both details sit in the footer here. Stellarspins Casino N.V. holds licence OGL/2013/3172/479 from the Gaming Control Board Curaçao, which supervises how disputes and player funds are handled.

accountWhat if I have forgotten my login details?+

Nothing beyond what identifies you, because no password is ever requested. Give the email address on your account plus your full name and date of birth, and the agent can locate you and help you back in.

accountWhy is my verification still pending?+

Verification is quoted at 27 hours from the moment your documents arrive. Three items are needed: proof of identity, proof of address and payment method verification, and a clear photo of each is enough to clear the check.